Showing posts with label american express. Show all posts
Showing posts with label american express. Show all posts

Wednesday, June 22, 2011

I Was Stiffed by a French Bank

What is it with foreigners and tipping? We all know that the tipping culture in the United States is vastly different than in Europe. I agree that the amount of tipping in this country is overwhelming. Really? The kid at Tasti D-Lite expects me to tip him? And so does the girl at the grocery store? But I would think that every guide book that is sold in Europe has a section on tipping in restaurants, yet so many tourists play dumb when it comes down to paying a few extra bucks. Observe the $181.76 credit care receipt that I was given a few weeks ago and see the big fat nothing left in the tip line. And no, there was no cash tip. And no bus boy took it. She was French. But what gets me is that she has lived here in New York City for who knows how fucking long and she is still trying to use that tired old "I'm not from around here" excuse.

When the lady handed me her Black American Express card, I knew she was rich. The requirements for those cards are staggering: a $2,500 annual fee, $5,000 initiation fee and then you have to spend a minimum of $250,000 a year on it and there is no limit. This lady could go buy a jet, an island and if she knew the right phone number to call she could even purchase a small child who will do most excellent work in bathroom cleaning and laundry. I swiped the big heavy metallic card and took the receipts back to her table. I few minutes later when she got up to leave, I walked by the table to pick up the merchant copy. On the table was her copy, my copy and the original receipt. There was no signature. And no tip. I found her in the lobby.

"Excuse me, ma'am. I think you forgot to sign your credit card copy."

She spun around and hissed at me. "No I deed not. I signed zee copy."

"I don't think so," I said as I held two blank credit card receipts.

"Well, I signed somezing, I deed."

"No, I don't think so. There's no signature on either one of these receipts."

"Yes, I deed sign."

I looked at the itemized receipt that had a scribble on it. "Is that your signature?" I asked pointing to the chicken scratch that I thought was just that doodle that we all do to get the pen to start writing.

"Yes! See? I deed sign somezing."

"Oh, I see. Well, I need your signature on the credit card receipt."

"Why?"

Why? Does this bitch expect me to think that she has a fucking Black American Express card and she doesn't understand that she has to fucking sign the receipt when she uses it? I inhaled. "Well, I need the signature on the receipt that has your total and your credit card information on it. So if you could just sign this one-"

She interrupted me. "Well, what are you going to do wiz zee one zat I already signed??"

In my head I said, "Bitch I don't care what you do with the fucking itemized receipt that you scrawled your chicken scratch ass signature on, it's yours. Just sign the fucking credit card receipt and put a goddamn tip on it." In actuality I said, "You can keep that one for your records, ma'am."

She grabbed the pen out of my hand and signed her $181.67 credit card receipt and skipped right over the line for a tip. She put it into my hand. "Is zat okay??"

I looked at the empty line where it should have said $36.00 and said, "I guess so. Good night."

She spun back around completely fine with stiffing me even though I gave them perfectly fine service and never an ounce of attitude. Well, not until the very end anyway when it became clear that she was a royal French rich bitch who had no intention of tipping me in the first place. According to the name on the credit card she used, she's a bank. I guess the rich stay rich by saving 20% every time they go out to a place that has servers. Just think. If she goes out every night and stiffs a server on a check for $181, she can save $13,140 a year. Hopefully she uses that money for something good like the annual dues on her black fucking Am Ex card.

I sucked it up and accepted that i made no money from her rich ass. And no, I did not just add a tip. I may hate being a waiter but you know what I hate even more? Getting fired and then arrested for credit card theft and having my ass sent to prison where there are mean people who make The Bitchy Waiter seem like a sweet old lady. Plus, I don't know if there is Internet in prison and that would totally suck.




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Wednesday, May 19, 2010

Stop Taking Credit Card Vouchers

I know I must have written about this before, but it bears repeating. Why the fuckity fuck can't people remember to leave their credit card voucher after they sign it? I realize that in this day and age of identity theft, one must be ever so careful with personal info and documents. I've had my identity stolen before and it's a really shitty thing. (And I curse those assholes who worked at Home Depot and helped me fill out a credit card application and then stole all my digits and opened up a three new credit card accounts at Wal-Mart and the like.) We have to be aware. But we also have to leave the credit card slip for the restaurant. We need it. I need it. For my tip.

Last week a lady was paying for her whole table. They rang up a bill of $314.00 and she gave me her credit card to pay for it. Now this lady was pseudo-famous and had a crowd of people around her after the show so it was hard to get her bill to her and then collect payment. I pretty much had to get it to her via carrier pigeon, but I did. I watched her sign the voucher and place it on the table and then she continued talking to all of her fans. Finally, after about 30 minutes of her being surrounded by a pack of hounds, she left. With the credit slip. Goddammit, lady! There goes my tip on a $314.00 check. No! The humanity. The horror. I ran to the sidewalk and saw nothing but the usual bags of trash and cars about to be towed, but no credit slip. What do I have to do? Do I have to somehow attach our copy to the table so they know that it stays? I guess the words "restaurant copy" are simply not enough.

But I wanted that tip. It's not cool (not to mention illegal) to add the tip. Not that I haven't done that before but when I did it felt uncool. And illegal. I approached the performer of the evening, for it was her mother who jetted with my gratuity. "Err, is your mother still around because I think she accidentally took our copy of the credit voucher." My subtext was, "I need you to find your old lady mom and get that fucking credit voucher or else I am getting stiffed on 300 bucks." The performer was totally cool about it and said to just void her mom's transaction and she would pay for it. So I did it and handed her the new voucher. Which she quickly signed. Without adding a tip. Seriously? Am I going to be stiffed twice on the same table? She thanked me and headed for the exit as I threw imaginary knives at her back. With one foot out the door, I heard her say, "Oh my God! I didn't tip you!" I exhaled with relief and said something moronic like 'it's not my place to ask for a tip" or some other bullshit line. She scratched out $45 and handed back to me. I was happy.

But from now on I am stapling our copy to the table and hot gluing their copy to their face.

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